Guest Service Expert

Marriott • Houston, TX

3d

About The Position

Guest Service Experts help create memorable and unique dining experiences by delivering a wide range of services. Duties may include setting tables, communicating with the kitchen, interacting with and serving guests, and cleaning work areas and supplies. They make guest transactions feel like part of the experience and perform other reasonable job duties as requested.

The role requires creating a safe workplace, following company policies and procedures, upholding quality standards, and maintaining professional uniform, personal appearance, and communications. Guest Service Experts spend extended periods standing, sitting, or walking, including on sloping, uneven, or slippery surfaces. They read and visually verify menu information and perform hands-on tasks involving lifting, carrying, pushing, pulling, reaching, bending, twisting, and stooping.

Requirements

• High school diploma or G.E.D. equivalent is listed as a preferred qualification.
• Less than 1 year of related work experience is listed as a preferred qualification.
• No supervisory experience is listed as a preferred qualification.
• No license or certification is required.
• Ability to stand, sit, or walk for extended periods and move over sloping, uneven, or slippery surfaces.
• Ability to read and visually verify menu information.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and 50 pounds with assistance.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

• High school diploma or G.E.D. equivalent.
• Less than 1 year of related work experience.
• No supervisory experience.

Responsibilities

• Set tables.
• Communicate with the kitchen.
• Interact with and serve guests.
• Clean work areas and supplies.
• Help make transactions part of the guest experience.
• Create a safe workplace and follow company policies and procedures.
• Uphold quality standards and maintain a professional uniform, appearance, and communications.
• Perform other reasonable job duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED