Guest Service Expert

Marriott•Grapevine, TX

About The Position

Guest Service Experts deliver a memorable dining experience by providing a wide range of guest services. Duties may include setting tables, communicating with the kitchen, interacting with and serving guests, and cleaning work areas and supplies. The role makes guest transactions feel like part of the overall experience. The position requires creating a safe workplace, following company policies and procedures, upholding quality standards, and maintaining a professional uniform, appearance, and communication. Guest Service Experts are on their feet and move around for extended periods, manage and visually verify menu information, and perform hands-on tasks. Other reasonable job duties may be requested. Gaylord Hotels describes its work as focused on bringing people together through meetings, experiences, services, and programming. It offers associates career opportunities as part of Marriott International.

Requirements

High school diploma or G.E.D. equivalent is preferred.
Less than 1 year of related work experience is preferred.
No supervisory experience is required.
No license or certification is required.
Ability to stand, sit, or walk for extended periods and move over sloping, uneven, or slippery surfaces.
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and up to 50 pounds with assistance.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

High school diploma or G.E.D. equivalent.
Less than 1 year of related work experience.

Responsibilities

Set tables.
Communicate with the kitchen.
Interact with and serve guests.
Clean work areas and supplies.
Create a safe workplace and follow company policies and procedures.
Uphold quality standards and maintain a professional uniform, personal appearance, and communications.
Read and visually verify menu information.
Perform hands-on tasks, including moving, lifting, carrying, pushing, pulling, and placing objects.
Perform other reasonable job duties as requested.