Guest Service Desk Clerk

Festival Foods•West Allis, WI

3d•Onsite

About The Position

Festival Foods is hiring a Guest Service Desk Clerk in West Allis, Wisconsin. The role focuses on providing friendly, professional service to guests and supporting the efficient operation of the service desk. The clerk responds to guest inquiries in person, by phone, and electronically; provides product and service information; and resolves complaints or directs unresolved issues to appropriate resources. The position also processes transactions, maintains cash and media at service counter registers, distributes cashier tills, and supports services including DMV transactions, lottery, and ticket sales. The clerk assists with refunds, exchanges, and offers, and records details of guest inquiries, comments, and actions. The position requires meeting quality standards, including quantity expectations at 100% by 10 a.m. and 5 p.m., regular and timely attendance, and performing other duties as assigned. The schedule may include mornings, afternoons, evenings, weekends, and holidays, based on availability. This posting identifies the position as part-time, although it also states that the role has part-time or full-time opportunities. The work involves standing for extended periods, walking around the store, bending, stooping, and kneeling regularly, and moving and handling boxes of merchandise and fixtures. The associate must use fine finger and broad manual dexterity and eye-hand-foot coordination to operate equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Minimum availability of 16 hours per week, with a minimum of 8 hours per day on available days.
Genuine interest in helping and engaging with guests, with strong interpersonal and guest service skills.
Ability to process information accurately through the register system and prioritize multiple tasks.
Ability to communicate effectively with guests and associates.
Ability to operate all necessary equipment and work in an environment with a wide range of goods and services.
Strong communication and collaboration skills and an interest in supporting team success.
Ability to stand in place for long periods, walk in the store, and bend, stoop, and kneel regularly.
Fine finger and broad manual dexterity and eye-hand-foot coordination to operate equipment.
Physical ability to stand for extended periods, move and handle boxes of merchandise and fixtures, and perform the described job functions.
Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Responsibilities

Respond promptly to guest inquiries in person, by phone, or electronically; provide product and service information and resolve complaints in a friendly, professional manner.
Process transactions accurately and efficiently and maintain cash and media at the service counter registers.
Distribute cashier tills and work with cashiers throughout the day to meet associate and guest needs.
Support additional services, including DMV, lottery, and ticket sales.
Assist guests with refunds, exchanges, and offers; record inquiry and comment details and actions; direct unresolved issues to appropriate resources.
Meet quality standards, including quantity expectations at 100% by 10 a.m. and 5 p.m.
Maintain regular, timely attendance in compliance with the work schedule and provide adequate notice to find a replacement for occasional absences.
Perform other duties as assigned.

Benefits

15% associate discount on grocery purchases for the associate and immediate household.
Weekly pay for hourly associates.
Part-time store associates receive a $1-per-hour premium on Sundays and select holidays.
Two-week advance scheduling.
Vision insurance for part-time and full-time associates.
Two dental coverage options for part-time and full-time associates.
Three weeks of paid parental leave.
Fitness reimbursement program offering savings on fitness membership fees.
Employee Assistance Program (EAP) and LEAPCare Care Coaches offering confidential support.
401(k) plan with an annual discretionary company match.