Guest Service Desk Clerk

Festival Foods•West Allis, WI

1d•Onsite

About The Position

The Guest Service Desk Clerk provides friendly, professional service to guests at Festival Foods. The role responds to inquiries in person, by phone, or electronically; provides product and service information; and resolves complaints or directs unresolved issues to appropriate resources. The clerk processes transactions, maintains cash and media at service counter registers, distributes cashier tills, and assists with services including DMV, lottery, and ticket sales. The role also helps guests with refunds, exchanges, and offers, and records inquiries, comments, and actions. Associates are expected to meet quality standards, including quantity expectations at 100% by 10 am and 5 pm, maintain regular and timely attendance, and perform other duties as assigned. This position is available part-time or full-time. The schedule may include mornings, afternoons, evenings, weekends, and holidays, based on availability. Minimum availability must include 16 hours per week, with a minimum of 8 hours per day on available days. The position is based at the Festival Foods store at 11111 W Greenfield Ave, West Allis, Wisconsin.

Requirements

Minimum availability of 16 hours per week, with a minimum of 8 hours per day on available days.
Strong interpersonal and guest service skills, with a genuine interest in helping and engaging with guests.
Ability to process information accurately through the register system and prioritize multiple tasks.
Ability to communicate effectively with guests and associates.
Ability to operate all necessary equipment and work in an environment with a wide range of goods and services.
Strong communication and collaboration skills, with an interest in supporting team success.
Ability to stand in place for extended periods; walk in the store; and bend, stoop, and kneel regularly.
Fine-finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
Physical ability to move and handle boxes of merchandise and fixtures throughout the store, including lifting.
Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Responsibilities

Respond promptly to guest inquiries and provide product and service information in person, by phone, or electronically.
Resolve guest complaints in a friendly and professional manner, and direct unresolved issues to appropriate resources.
Accurately and efficiently process transactions and maintain cash and media at service counter registers.
Distribute cashier tills and coordinate with cashiers throughout the day to address associate and guest needs.
Provide additional services such as DMV, lottery, and ticket sales.
Assist guests with refunds, exchanges, and offers, and record details of inquiries, comments, and actions.
Meet quality standards, including quantity expectations at 100% by 10 am and 5 pm.
Maintain regular, timely attendance in compliance with the work schedule and provide adequate notice to find a replacement for occasional absences.
Collaborate with the team and perform other duties as assigned.

Benefits

15% associate discount on grocery purchases for the associate and immediate household.
Weekly pay for hourly associates.
Part-time store associates receive a $1-per-hour premium on Sundays and select holidays.
Full-time hourly store associates receive time and a half on Sundays and select holidays.
Schedules provided two weeks in advance.
Vision insurance and two dental coverage options for part-time and full-time associates.
Three weeks of paid parental leave.
Fitness reimbursement program offering savings on fitness membership fees.
Employee Assistance Program (EAP) and LEAPCare Care Coaches for confidential support.
401(k) plan with an annual discretionary match.