Front Desk Guest Services Clerk

Hilton Grand Vacations • Branson, MO

4d

About The Position

The Front Desk Guest Services Clerk works at The Suites at Fall Creek, greeting guests and owners and supporting their arrival and departure. The role includes checking guests in and out, generating folios, collecting payments, responding to telephone calls, and coordinating housekeeping and maintenance requests with the appropriate personnel. The clerk also prepares and restocks the front desk, including arrival packets and local area information. This is a full-time position with shifts from 2:30 p.m. to 11:00 p.m., including weekends and holidays.

Requirements

• Proficient English language skills.
• Knowledge of Microsoft Office 365.
• Ability to multitask and prioritize duties to meet organizational goals.
• At least 6 months of customer service experience.
• Open and flexible availability, including weekends and holidays.

Nice To Haves

• Experience as a Front Desk/Guest Services Agent.
• Experience handling credit card transactions.
• Background in resort hospitality or related industries.

Responsibilities

• Greet guests and owners on arrival.
• Check guests in and out.
• Generate folios and collect payments.
• Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel.
• Prepare and consistently restock the front desk with supplies, including preparing arrival packets and area information.
• Answer phones and direct calls.
• Perform other duties as assigned by the leader.

Benefits

• Medical, dental, and vision coverage with Day 1 benefit eligibility.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed