Front Desk Guest Services Clerk

Hilton Grand Vacations • Branson, MO

5d

About The Position

As a Front Desk Clerk at The Suites at Fall Creek, you will support memorable guest and owner experiences by welcoming arrivals, handling check-ins and check-outs, processing payments, responding to requests, and keeping the front desk prepared and stocked. The role is full-time, with shifts from 2:30 p.m. to 11:00 p.m., including weekends and holidays. The position is part of Hilton Grand Vacations’ resort operations team, which helps ensure guest and Club Member interactions are warm and welcoming.

Requirements

• Proficient English language skills.
• Knowledge of Microsoft Office 365.
• Ability to multitask and prioritize duties to meet organizational goals.
• Six months of customer service experience.
• Open and flexible availability, including weekends and holidays.

Nice To Haves

• Experience as a Front Desk or Guest Services Agent.
• Experience handling credit card transactions.
• Background in resort hospitality or related industries.

Responsibilities

• Greet guests and owners on arrival.
• Check guests in and out.
• Generate folios and collect payments.
• Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel.
• Prepare and consistently restock the front desk with supplies, including arrival packets and area information.
• Answer phones and direct calls.
• Perform other duties as assigned by the leader.

Benefits

• Day 1 eligibility for medical, dental, and vision options.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed