Guest Service Desk Clerk

Festival Foods•Green Bay, WI

4d•Onsite

About The Position

The Guest Service Desk Clerk provides friendly, professional service to Festival Foods guests in person, by phone, and electronically. The clerk responds to inquiries, shares product and service information, resolves complaints, and helps guests with refunds, exchanges, and offers. The role also supports service-counter operations by processing transactions, maintaining cash and media, distributing cashier tills, and handling services such as DMV, lottery, and ticket sales. The clerk records guest inquiries, comments, and actions and directs unresolved issues to appropriate resources. The position requires regular, timely attendance and collaboration with the team. It involves standing for extended periods, walking throughout the store, bending, stooping, kneeling, and handling merchandise and fixtures. Schedules may include mornings, afternoons, evenings, weekends, and holidays, based on availability and business needs. The posting describes part-time or full-time opportunities; this specific position is identified as part-time.

Requirements

Must be at least 18 years old.
Minimum availability of 16 hours per week, with a minimum of 8 hours per available workday.
Strong interpersonal and guest-service skills and a genuine interest in helping and engaging with guests.
Ability to process information accurately through the register system and prioritize multiple tasks.
Ability to communicate effectively with guests and associates.
Ability to operate all necessary equipment and work with a wide range of goods and services.
Strong communication and collaboration skills and an interest in supporting team success.
Ability to stand in place for long periods, walk in the store, and bend, stoop, and kneel regularly.
Fine-finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
Physical ability to stand for extended periods, move and handle boxes of merchandise and fixtures, and perform the job functions described.
Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Responsibilities

Respond promptly to guest inquiries and provide product and service information in person, by phone, or electronically.
Resolve guest complaints in a friendly, professional manner and direct unresolved issues to appropriate resources.
Process transactions accurately and efficiently, and maintain cash and media at Service Counter registers.
Distribute cashier tills and partner with cashiers throughout the day to support associate and guest needs.
Manage additional services such as DMV services, lottery, and ticket sales.
Assist guests with refunds, exchanges, and offers.
Record details of guest inquiries, comments, and actions.
Ensure quality standards are met, including quantity expectations at 100% by 10 a.m. and 5 p.m.
Maintain regular, timely attendance in compliance with the work schedule and provide adequate notice to find a replacement for occasional absences.
Perform other duties as assigned.

Benefits

15% associate discount on grocery purchases for the associate and immediate household.
Weekly pay for hourly associates.
Part-time store associates receive a $1-per-hour premium on Sundays and select holidays.
Two-week advance scheduling.
Vision insurance eligibility for part-time and full-time associates.
Two dental coverage options for part-time and full-time associates.
Three weeks of paid parental leave.
Fitness reimbursement program.
Employee Assistance Program (EAP) and LEAPCare Care Coaches offering confidential support.
401(k) plan with an annual discretionary match.