Guest Service Desk Clerk

Festival Foods•Green Bay, WI

5d•Onsite

About The Position

The Guest Service Desk Clerk provides friendly, professional service to guests at Festival Foods. The role responds to inquiries in person, by phone, or electronically; shares product and service information; resolves complaints; and assists with refunds, exchanges, and offers. The clerk processes transactions, maintains cash and media at the Service Counter, distributes cashier tills, and supports additional services such as DMV, lottery, and ticket sales. The position also records guest inquiries, comments, and actions and directs unresolved issues to appropriate resources. Associates are expected to meet quality standards, attend work regularly and on time, and perform other duties as assigned. This is a part-time opportunity at the Green Bay West – W. Mason location. The position requires a minimum availability of 16 hours per week, with at least 8 hours per available workday. Schedules may include mornings, afternoons, evenings, weekends, and holidays, depending on availability and business needs. The role involves standing for extended periods, walking around the store, bending, stooping, kneeling, operating equipment, and lifting or moving merchandise and fixtures. Reasonable accommodations may be made for associates with disabilities.

Requirements

Minimum availability of 16 hours per week, with a minimum of 8 hours per day on available days.
Must be at least 18 years old.
Strong interpersonal and guest service skills, with an interest in helping and engaging with guests.
Ability to process information accurately through the register system and prioritize multiple tasks.
Ability to communicate effectively with guests and associates.
Ability to operate necessary equipment and work in an environment with a wide range of goods and services.
Strong communication and collaboration skills and interest in supporting team success.
Ability to stand in place for long periods, walk in the store, and bend, stoop, and kneel regularly.
Fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
Physical ability to move and handle boxes of merchandise and fixtures, including lifting.
Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Responsibilities

Respond promptly to guest inquiries and provide product and service information in person, by phone, or electronically.
Resolve guest complaints in a friendly and professional manner.
Accurately and efficiently process transactions and maintain cash and media at Service Counter registers.
Distribute cashier tills and partner with cashiers throughout the day to meet associate and guest needs.
Assist guests with refunds, exchanges, and offers.
Record details of guest inquiries, comments, and actions, and direct unresolved issues to appropriate resources.
Support additional services such as DMV, lottery, and ticket sales.
Ensure quality standards are met, including quantity expectations at 100% by 10 a.m. and 5 p.m.
Maintain regular, timely attendance and provide adequate notice to find a replacement for occasional absences.
Perform other duties as assigned.

Benefits

15% associate discount on grocery purchases for the associate and immediate household.
Weekly pay for hourly associates.
Part-time store associates receive a $1-per-hour premium on Sundays and select holidays.
Schedules provided two weeks in advance.
Vision insurance for part-time and full-time associates.
Two dental coverage options for part-time and full-time associates.
Three weeks of paid parental leave.
Fitness reimbursement program.
Employee Assistance Program (EAP) and LEAPCare Care Coaches.
401(k) plan with an annual discretionary company match.