Guest Service Coordinator

Sauna House Austin North Loop•Austin, TX

3d•Onsite

About The Position

As a Guest Service Coordinator, you are the Director of First Impressions and the primary architect of the Sauna House environment. Your mission is to "set the stage," ensuring every guest feels an immediate sense of belonging, safety, and calm the moment they cross our threshold. You are not just managing a desk; you are managing the "emotional weather" of the house. You are kind, genuine, and compassionate, with a deep curiosity for the science of contrast therapy and a relentless eye for facility excellence.

Requirements

High emotional intelligence and work ethic.
Ability to notice small details and act without being told (e.g., a lost guest, a fingerprint on glass, a towel needing folding).
A natural "host" mentality, treating the bathhouse like your own home and guests like personal invitees.
Belief in the power of the Sauna House offerings and the ability to bring authentic energy to every interaction.
Experience in managing phone calls, emails, and bookings.
Proficiency in managing check-in/out processes and billing.
Understanding that cleanliness is a form of hospitality.
Ability to monitor and restock amenities.
Skill in managing and creating appointments to optimize space utilization.
Commitment to continuous learning about wellness offerings.
Effective and empathetic communication skills with coworkers and management.

Nice To Haves

Deep curiosity for the science of contrast therapy.
Relentless eye for facility excellence.
Passion for bathhouse culture.

Responsibilities

Provide exceptional hospitality by creating a warm, intentional environment, transitioning guests from the chaos of the outside world into the safety of the bathhouse.
Understand, anticipate, and accommodate guest needs, identifying first-timers, regulars, or guests who need extra care.
Manage phone calls, emails, and bookings with speed and warmth, acting as the voice of Sauna House and providing accurate, compelling information about rituals and treatments.
Manage the check-in/out process and billing with precision, ensuring the "business" of the visit never interrupts the guest’s experience.
Execute opening, closing, and in-shift checklists to maintain a premium, "Day One" aesthetic of the facility.
Monitor and restock all guest amenities throughout the shift, staying ahead of guest needs.
Manage and create appointments to maximize the bathhouse space, ensuring the house feels vibrant but not overcrowded.
Commit to the continuous study of Sauna House’s offerings and be a confident advocate for the health benefits of sauna, cold therapy, and massage.
Share knowledge proactively with guests about the "Why" behind Sauna House's offerings.
Communicate effectively and empathetically with coworkers and management, ensuring smooth information flow between the desk, the floor, and the Practitioners.