Guest Service Coordinator

Sauna House Greenville•Greenville, SC

1d•Onsite

About The Position

As a Guest Service Coordinator, you are the Director of First Impressions and the primary architect of the Sauna House environment. Your mission is to "set the stage," ensuring every guest feels an immediate sense of belonging, safety, and calm the moment they cross our threshold. You are not just managing a desk; you are managing the "emotional weather" of the house. You are kind, genuine, and compassionate, with a deep curiosity for the science of contrast therapy and a relentless eye for facility excellence.

Requirements

Individuals whose emotional intelligence and work ethic are as high as their technical skill.
You see the guest who looks lost, the fingerprint on the glass door, and the towel that needs folding, and you act without being told.
You treat the bathhouse like your own home and the guests like your personal invitees.
You believe in the power of what we do and bring that authentic energy to every interaction.

Nice To Haves

Opportunities to take on additional shifts in the near future
Passion about bathhouse culture

Responsibilities

Provide exceptional hospitality by creating a warm, intentional environment. You don't just "check people in", you transition them from the chaos of the outside world into the safety of the bathhouse.
Understand, anticipate, and accommodate guest needs. Identify first-timers, regulars, or guests who need extra care.
Manage phone calls, emails, and bookings with speed and warmth. You are the voice of Sauna House, providing accurate, compelling information about our rituals and treatments.
Manage the check-in/out process and billing with precision, ensuring that the "business" of the visit never interrupts the guest’s experience.
Execute opening, closing, and in-shift checklists not just to "clean," but to restore the space to a premium, "Day One" aesthetic.
Monitor and restock all guest amenities throughout the shift. A stray towel or an empty water station is a failure of service, and you stay ahead of the guest's needs so they never have to ask.
Manage and create appointments to maximize the bathhouse space, ensuring the house feels vibrant, but never overcrowded.
Commit to the continuous study of Sauna House’s offerings. You must be a confident advocate for the health benefits of sauna, cold therapy, and massage.
Share your knowledge proactively. Whether a guest is nervous about the cold plunge or curious about infrared, you provide the "Why" that builds their confidence.
Communicate effectively and empathetically with coworkers and management. You are the "hub" of the shift, ensuring information flows smoothly between the desk, the floor, and the Practitioners.