Guest Service Coordinator

Sauna House Charlotte•Charlotte, NC

1d•$17•Onsite

About The Position

As a Guest Service Coordinator, you are the Director of First Impressions and the primary architect of the Sauna House environment. Your mission is to "set the stage,” ensuring every guest feels an immediate sense of belonging, safety, and calm the moment they cross our threshold. You are not just managing a desk; you are managing the "emotional weather" of the house. You are kind, genuine, and compassionate, with a deep curiosity for the science of contrast therapy and a relentless eye for facility excellence. At Sauna House, we have reimagined the ancient traditions of the thermal cycle for the modern world. We are more than a facility; we are a destination designed to shape the human experience through the intentional use of heat, cold, and rest. Our houses serve as an oasis along the way for everyone, whether you are a seasoned practitioner or at the very beginning of your wellness journey. The mission of Sauna House is to improve the mental and physical well-being of the world. Sauna House is a modern Nordic spa built around the simple idea that people feel better when they have space to slow down. We’re building a group of thoughtful, reliable, and welcoming individuals who care about creating a great experience for others. If you’re drawn to hospitality, wellness, and real-world connection, you’ll feel at home with us. Are you a daymaker? Do you find joy in connecting and relating to people through exceptional service? Are you passionate about bathhouse culture? We’d love to know you.

Requirements

Individuals whose emotional intelligence and work ethic are as high as their technical skill.
You notice the small things: the guest who looks lost, the fingerprint on the glass door, and the towel that needs folding, and you act without being told.
You treat the bathhouse like your own home and the guests like your personal invitees.
You believe in the power of what we do and bring that authentic energy to every interaction.

Nice To Haves

Nights and Weekend availability preferred
Deep curiosity for the science of contrast therapy
Relentless eye for facility excellence
Passionate about bathhouse culture

Responsibilities

Provide exceptional hospitality by creating a warm, intentional environment.
Manage the check-in/out process and billing with precision.
Execute opening, closing, and in-shift checklists to maintain a premium aesthetic.
Monitor and restock all guest amenities throughout the shift.
Manage and create appointments to maximize the bathhouse space.
Commit to the continuous study of Sauna House’s offerings.
Share knowledge proactively about the health benefits of sauna, cold therapy, and massage.
Communicate effectively and empathetically with coworkers and management.