LOTUS and OASIS Guest Service Associate

PopStroke Entertainment Group•West Palm Beach, FL

8h•$20 - $24

About The Position

The Guest Service Associate supports guest relations and practical floor operations across LOTUS and OASIS. The role involves moving throughout the venues to guide guests, recognize returning guests and members, respond to requests, and coordinate with the Member Host, hosts, servers, and other service team members. As part of the launch team, the associate gains experience in dining, lounge, and poolside hospitality. The position combines proactive guest care, venue knowledge, floor support, and attention to presentation and safety. The associate handles routine questions within their authority, follows guest requests through to completion, and refers matters requiring greater authority to the House Manager, OASIS Lead, or responsible colleague. POS use and payment processing are limited to associates who are trained and authorized. The proposed launch schedule is Thursday through Sunday, approximately 24–30 hours per week, with Monday through Wednesday off. Thursday through Saturday cover LOTUS dinner and lounge periods, including late shifts when assigned. Sunday covers either OASIS brunch and cabana service or sunset and evening service, with a handover between shifts. The House Manager assigns service areas and daily priorities and coordinates Sunday coverage with the OASIS Lead. The weekly roster establishes start and finish times, breaks, and opening or late coverage. Required briefings, preparation, training, closing, and handover duties are included in working hours. Candidates must be at least 18 years old. Pay is $20–$24 plus gratuity. The role is non-exempt.

Requirements

Must be at least 18 years of age.
An approachable manner and confidence initiating conversations, noticing guest needs, and following through without waiting to be asked.
Clear communication and discretion when handling guest information.
Ability to remain composed during busy service.
Willingness to learn both venues, their menus and booking terms, and the POS or reservation tools required for assigned duties.
Reliability, flexibility, and a cooperative approach to working with hosts, servers, and the wider service team.
Availability for evening, weekend, and holiday service, including late Friday and Saturday shifts and Sundays at OASIS.
Ability to stand and walk for extended periods, work indoors and outdoors, bend, reach, and move supplies weighing up to 30 pounds, with reasonable accommodation as needed.

Nice To Haves

Previous experience in hospitality, restaurants, hotels, retail, or a comparable customer service setting is preferred.

Responsibilities

Proactively assist guests, provide directions, and adapt service to dining, lounge, and poolside settings.
Recognize returning guests and members, handle preferences discreetly, and coordinate approved requests for birthdays and other occasions.
Accurately explain LOTUS dining, the reserved Omakase experience, music programming, and OASIS brunch and sunset offerings.
Provide brief venue introductions or tours when assigned.
Follow guest requests through to completion, involve the appropriate colleague, and keep guests informed when assistance takes time.
Assist the Member Host with arrival queues, directions, and guest escorts during busy periods.
Route booking enquiries, seating requests, and reservation changes through the Member Host.
Answer routine venue enquiries, share approved membership information, and refer membership interest or private dining enquiries to the responsible manager.
Support food and beverage delivery, table and cabana resets, and replenishment of service supplies when trained and assigned.
Confirm delivery instructions and important guest requests with the responsible server.
Use the POS and process payments only when trained and authorized, following approved billing, service charge, and cash handling procedures.
Check guest areas and service points, replenish assigned supplies, and address minor presentation issues within the scope of the role.
Coordinate cleaning and maintenance needs with the responsible team.
Resolve routine questions within their authority and refer complaints or service recovery decisions to the House Manager or OASIS Lead.
Promptly report payment discrepancies, access disputes, accidents, and safety concerns.
Follow food safety and responsible beverage service procedures for assigned duties.
Clearly hand over outstanding requests, guest concerns, and service needs at the end of each shift.