Guest Service Ambassador (Full Time)
About The Position
The Guest Services Ambassador creates exceptional first and last impressions and delivers personalized luxury service throughout the guest journey. The highly visible role includes arrival services, valet operations, bell services, guest assistance, transportation support, and resort ambassador responsibilities. The ambassador provides a welcoming presence throughout the resort, ensures seamless service delivery, anticipates guest needs, and creates memorable experiences. In alignment with Fairmont luxury standards and Leading Quality Assurance (LQA) expectations, the role delivers intuitive, engaging, and personalized service through professionalism, attention to detail, guest recognition, and genuine hospitality. The ambassador may perform additional duties and support other operational areas to help ensure exceptional guest experiences and successful resort operations.
Requirements
- High school diploma or equivalent.
- Valid driver's license.
- Clean driving record meeting resort insurability standards.
Nice To Haves
- Previous luxury hospitality, guest services, bell, valet, front desk, or customer service experience.
- Experience in luxury resort environments.
- CPR/First Aid certification.
Responsibilities
- Create exceptional first and last impressions throughout the guest journey.
- Deliver personalized luxury service and anticipate guest needs.
- Provide arrival services, valet operations, bell services, guest assistance, and transportation support.
- Serve as a welcoming resort ambassador and ensure seamless service delivery.
- Deliver service in alignment with Fairmont luxury standards and Leading Quality Assurance expectations, including professionalism, attention to detail, guest recognition, and genuine hospitality.
- Perform additional duties and support other operational areas as needed.
Benefits
- Premium preferred-provider medical, drug, and vision benefits.
- Employer-paid group life and accidental insurance coverage ($7,500), with coverage available for family.
- 401(k)/retirement savings plan with matching program.
- 11 paid holiday/personal days per year.
- 10 days of paid vacation accruing immediately.
- 50% discounts at hotel restaurants.
- 30% discount on retail items at the Fairmont Store.
- 30% discount on services at Spa Without Walls.
- Employee discounts at Accor properties and Friends & Family rates.
- Complimentary meals in the employee dining facility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
