Guest Ambassador

Direct Orthopedic Care•Denton, TX

7h•$18 - $21

About The Position

As the Guest Ambassador, you will report to the Practice Manager. Your primary role is to create the initial connection with all guests and ensure that the core value of tenacious caring is upheld from the moment they enter until they exit the DOC clinic. This involves understanding the value of communication, offering a helpful hand, and relating to guests' needs.

Requirements

Proactive leadership.
Behaviors and standards that model DOC’s values and deliver an unrivaled service experience.
Active listening skills.
Enthusiastic behavior.
Enjoy working as part of a team.
Flexibility and adaptability.
Ability to lift up to 50lbs.
Proficiency in computer skills.

Responsibilities

Lead registration, benefits verification, and check-out procedures.
Collect guest payments at the time of service.
Lead end-of-day closing procedures.
Provide a genuine welcome to guests and lead hospitality efforts by maintaining a courteous, attentive, and professional manner.
Maintain guest confidentiality and ensure PHI is secure at all times, obtaining comprehensive knowledge and understanding of HIPAA regulations and continual compliance.
Lead DOC customer service protocols to ensure each guest departs with all questions answered and check-out procedures complete.
Lead office duties including distribution of mail, maintaining change till for accuracy, replacing refreshments in the lobby, and other general office duties as assigned.
Facilitate guest flow by notifying providers and team members of guest arrivals, being aware of delays, and providing continual communication.
Provide assistance to new guests, update existing guest demographics, collect personal and financial information, and gather payments.
Answer phones, return calls, and schedule appointments in a professional and timely manner while following all DOC protocols.
Verify benefits information for guests and obtain test precertification/authorizations when necessary.
Be responsible for opening and closing the clinic and for maintaining a clean and organized lobby throughout the day.
Assist guests as needed.