Guest Ambassador
About The Position
This position is responsible for greeting visitors in a positive and friendly manner, providing assistance with wheelchairs and transportation, and offering directional and informational support. The Guest Ambassador ensures patients are scheduled for appropriate outpatient testing before they leave and markets TriHealth services such as Priority Cares, imaging, mammography, physician practices, and specialty practices, including their locations. They also promote TriHealth successes, such as the BN and GSH rankings, and develop positive relationships with physicians, staff, patients, and family members. This role serves as a liaison between the office and the facility, reports facility issues to Property Management, and ensures the lobby and outside area are clean and safe. The Guest Ambassador is responsible for calling police/squad when needed and demonstrating maturity in handling interactions with people of all ages, relating to everyone, and handling emergent situations.
Requirements
- High School Degree
- Excellent communication and customer service skills
- Ability to act quickly and appropriately in emergent situations (patient falls etc)
- 2-3 years experience Customer Service in a related field
Responsibilities
- Greet visitors coming to the facility in a positive friendly manner.
- Aid and assist with wheelchair and transportation if needed.
- Provide directional and informational support.
- Ensure patients are scheduled for appropriate outpatient testing prior to leaving.
- Market and answer questions on all TriHealth services ie Priority Cares, imaging, mammography, physician practices, specialty practices, locations of all center.
- Promote TriHealth successes ie BN and GSH ranking 1 and 2 in Cincinnati.
- Develop positive relationships with Physicians, staff, patients and family members that practice or visit the site in which this individual is located.
- Serve as a liaison between office and facility.
- Report issues with facility to Property Management.
- Ensure lobby and outside area are a clean safe environment.
- Call police/squad when needed.
- Demonstrate maturity in handling interactions with people of all ages, and ability to relate to all and handle emergent situations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
