Guest Service Ambassador (Casual)
About The Position
The Guest Services Ambassador is responsible for creating exceptional first and last impressions while delivering personalized luxury service throughout the guest journey. This highly visible role encompasses arrival services, valet operations, bell services, guest assistance, transportation support, and resort ambassador responsibilities. The role serves as a welcoming presence throughout the resort, ensuring seamless service delivery, anticipating guest needs, and creating memorable experiences. In alignment with Fairmont luxury standards and Leading Quality Assurance (LQA) expectations, the position delivers intuitive, engaging, and personalized service through professionalism, attention to detail, guest recognition, and genuine hospitality. The Guest Services Ambassador may perform additional duties and support other operational areas to ensure exceptional guest experiences and successful resort operations.
Requirements
- High school diploma or equivalent required.
- Valid driver's license required.
- Clean driving record meeting resort insurability standards.
Nice To Haves
- Previous luxury hospitality, guest services, bell, valet, front desk, or customer service experience preferred.
- Experience in luxury resort environments preferred.
- CPR/First Aid certification preferred.
Responsibilities
- Create exceptional first and last impressions and deliver personalized luxury service throughout the guest journey.
- Provide arrival services, valet operations, bell services, guest assistance, and transportation support.
- Serve as a welcoming resort ambassador, ensuring seamless service delivery and anticipating guest needs.
- Deliver intuitive and personalized service in line with Fairmont luxury standards and Leading Quality Assurance expectations.
- Support other operational areas and perform additional duties as needed to ensure exceptional guest experiences and successful resort operations.
Benefits
- Premium preferred provider medical, drug, and vision benefits at competitive prices.
- Employer-paid group life and accidental insurance coverage ($7,500), with coverage available for family.
- 401(k)/retirement savings plan with matching program.
- 11 paid holiday/personal days per year.
- 10 days of paid vacation, accruing immediately.
- 50% discounts at hotel restaurants.
- 30% discount on retail items at the Fairmont Store.
- 30% discount on services offered in the Spa Without Walls.
- Employee discounts at Accor properties and Friends & Family rates at more than 5,000 hotels worldwide.
- Complimentary meals in the employee dining facility.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
