Guest Service Ambassador (Full Time)
About The Position
The Guest Services Ambassador creates exceptional first and last impressions and delivers personalized luxury service throughout the guest journey. This highly visible role includes arrival services, valet operations, bell services, guest assistance, transportation support, and resort ambassador responsibilities. The ambassador serves as a welcoming presence throughout the resort, ensuring seamless service, anticipating guest needs, and creating memorable experiences. In alignment with Fairmont luxury standards and Leading Quality Assurance (LQA) expectations, the role delivers intuitive, engaging, and personalized service through professionalism, attention to detail, guest recognition, and genuine hospitality. The position may also involve additional duties and support for other operational areas to help ensure exceptional guest experiences and successful resort operations.
Requirements
- High school diploma or equivalent.
- Valid driver's license.
- Clean driving record that meets resort insurability standards.
Nice To Haves
- Previous luxury hospitality, guest services, bell, valet, front desk, or customer service experience.
- Experience in luxury resort environments.
- CPR/First Aid certification.
Responsibilities
- Create exceptional first and last impressions throughout the guest journey.
- Deliver personalized luxury service and anticipate guest needs.
- Support arrival services, valet operations, bell services, guest assistance, and transportation.
- Serve as a welcoming resort ambassador and help ensure seamless service delivery.
- Deliver intuitive, engaging, and personalized service in alignment with Fairmont luxury standards and LQA expectations.
- Support other operational areas and perform additional duties as needed.
Benefits
- Premium preferred-provider medical, drug, and vision benefits at competitive prices.
- Employer-paid group life and accidental insurance coverage ($7,500); coverage is available for employees' families.
- 401(k)/retirement savings plan with matching program.
- 11 paid holiday/personal days per year.
- 10 days of paid vacation, accruing immediately.
- 50% discounts at hotel restaurants.
- 30% discount on retail items at the Fairmont Store.
- 30% discount on services at Spa Without Walls.
- Employee discounts at Accor properties and Friends & Family rates at more than 5,000 hotels worldwide.
- Complimentary meals in the employee dining facility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
