Guest Service Ambassador - Food and Nutrition

Baystate Health • Springfield, MA

3d • Onsite

About The Position

Baystate Health is seeking a Guest Service Ambassador to join the Food & Nutrition Services team at Baystate Medical Center in Springfield, Massachusetts. The role supports the patient experience by facilitating meal and snack selections, assembling and delivering patient meals, and providing customer service. The Ambassador works with patients, families, Nursing, and the Clinical Nutrition Team to help ensure meals and snacks are provided safely and accurately in accordance with patients’ Medical Nutrition Therapy orders and food allergies.

This part-time position is scheduled for 24 hours per week, on days from 7:00 a.m. to 3:30 p.m. It includes rotating weekends and rotating holidays as needed. The position combines customer service, nutrition-related meal support, communication, and food service responsibilities in a collaborative hospital environment.

Requirements

• GED or HiSET.

Nice To Haves

• Food service and/or healthcare experience preferred.

Responsibilities

• Assist patients and families with meal and snack selections while considering diet orders, food allergies, and Medical Nutrition Therapy requirements.
• Assess patients for appropriate food selections and provide guidance and alternatives when needed.
• Accurately assemble patient meals, snacks, and supplements in compliance with diet orders and food allergies.
• Deliver meals, snacks, and supplements to patient care units, coordinating delivery with Nursing when required.
• Use dual identifiers when delivering patient trays and snacks, and assist patients with tray setup as needed.
• Communicate food choices, intake, and meal-related concerns to the Clinical Nutrition Team, Nursing, Supervisor, or Liaison to support quality patient care.
• Record meal, fluid, supplement, and calorie-count intake when ordered, and accurately perform tray tracking.
• Maintain food and supply inventory for patient tray assembly areas, process Commissary orders, and follow safe food-handling and storage practices.

Benefits

• Medical, dental, and vision coverage, including local Health New England plans, depending on eligibility.
• Tuition assistance, CEUs, and professional development opportunities.
• Clinical advancement, leadership development, and internal career opportunities.
• Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Sign-on bonuses for eligible external hires, subject to stated exclusions and eligibility conditions.
• Retirement savings and employer match.
• Generous paid time off for eligible employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED