Guest Service Agent (Full-Time) | Doubletree DFW Airport North | Irving, Tx

PM Hotel Group • Irving, TX

4d

About The Position

The Guest Service Agent works at the hotel's front desk and serves as a welcoming point of contact for guests. The role is responsible for providing excellent service throughout the guest experience, from check-in to check-out, and creating a warm environment by sharing knowledge of the local area. The agent is expected to take ownership of the front desk, communicate clearly and professionally in a fast-paced environment, and respond positively to guest requests, including challenging ones.

This is a PM shift position with hours of 3 p.m. to 11 p.m. The role requires schedule flexibility, including nights, weekends, and holidays. More than half of the time may involve standing or sitting, carrying or lifting up to 50 pounds, walking, bending or twisting, and climbing stairs.

Requirements

• High school diploma or equivalent.
• People-oriented and able to interact politely and positively with guests and team members.
• Able to fulfill requests in a timely manner, including challenging ones.
• Able to work under pressure in a fast-paced environment.
• Able to work the PM shift from 3 p.m. to 11 p.m.
• Able to accommodate varying schedules, including nights, weekends, and holidays.
• Able to stand or sit, carry or lift up to 50 pounds, walk, bend or twist, and climb stairs.

Nice To Haves

• Three to six months of related experience is preferred.

Responsibilities

• Provide excellent guest service from check-in through check-out.
• Create a warm and welcoming environment for guests and share knowledge of the local area.
• Take ownership of the front desk area.
• Communicate clearly and professionally in a fast-paced environment.
• Share information with guests about local restaurants, entertainment, and sporting events.
• Handle cash responsibly and reliably.
• Use computers, databases, and property management systems to perform job tasks efficiently.
• Interact politely and positively with hotel guests and team members.
• Fulfill guest requests in a timely manner, including challenging requests.

Benefits

• Excellent pay
• Hotel discounts
• Opportunity to be part of a growing hotel company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED