Guest Service Agent (Full-Time) | Doubletree DFW Airport North | Irving, Tx
About The Position
The Guest Service Agent works at the hotel's front desk and helps create a warm, welcoming environment for guests. The role involves delivering excellent service from check-in through check-out, sharing knowledge of local restaurants, entertainment, and sporting events, and taking ownership of the front desk area. This is a full-time PM-shift position with hours from 3 p.m. to 11 p.m. The role requires clear communication, professionalism, responsible cash handling, and use of computers, databases, and property management systems. The agent must interact positively with guests and team members, fulfill requests in a timely manner, and work effectively under pressure. The schedule may vary and includes nights, weekends, and holidays. The job involves standing or sitting, walking, bending or twisting, climbing stairs, and carrying or lifting up to 50 pounds.
Requirements
- High school diploma or equivalent.
- Ability to communicate clearly and demonstrate professionalism in a fast-paced environment.
- Passion for providing exceptional customer service and ability to adapt to changing situations.
- Ability to work effectively under pressure.
- Ability to work the 3 p.m. to 11 p.m. shift and accommodate varying schedules, including nights, weekends, and holidays.
- Ability to stand or sit, walk, bend or twist, climb stairs, and carry or lift up to 50 pounds.
- Ability to interact with guests and team members in a polite and positive manner.
Nice To Haves
- Three to six months of related experience, preferred.
Responsibilities
- Provide excellent guest service from check-in through check-out.
- Create a warm and welcoming environment for hotel guests.
- Take ownership of the front desk area.
- Share knowledge of local restaurants, entertainment, and sporting events with guests.
- Handle cash responsibly and reliably.
- Use computers, databases, and property management systems to perform front-desk duties.
- Interact with guests and team members politely and positively.
- Fulfill guest requests, including challenging requests, in a timely manner.
Benefits
- Excellent pay.
- Hotel discounts.
- Opportunity to be part of a growing hotel company.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
