Guest Service Agent - Hilton Anaheim

Hilton • Anaheim, CA

3d • $24 - $31

About The Position

The Guest Service Agent at Hilton Anaheim delivers welcoming and memorable guest experiences by supporting check-in and check-out, sharing hotel and local information, promoting hotel services, and responding to guest needs. The role includes verifying guest details, assigning rooms, issuing keys, providing welcome materials or bell service assistance, processing payments and receipts, and accurately using the point-of-sale system. Guest Service Agents are expected to address requests and concerns with care and urgency and to embody Hilton’s values of hospitality, integrity, leadership, teamwork, ownership, and urgency.

Requirements

• Demonstrate a passion for hospitality, integrity, leadership, teamwork, ownership and accountability, and urgency and discipline.
• Demonstrate knowledge of hotel offerings, room types, rates, promotions, and local area information.
• Use the point-of-sale system accurately.

Responsibilities

• Greet arriving guests and complete check-in, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Process guest check-outs by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale system.
• Maintain knowledge of hotel offerings, room types, rates, promotions, and local area information to assist guests.
• Use up-selling techniques to recommend hotel amenities and maximize room and service revenue.
• Respond to guest requests, resolve concerns with care and urgency, and manage messages and communications effectively.

Benefits

• 110 nights of discounted travel through the Go Hilton program, with room rates as low as $40 per night.
• Employee stock purchase program with a 15% discount on Hilton shares.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare plans, including health, dental, and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed