Overnight Guest Service Agent - Hilton Austin

Waldorf Astoria Kuwait • Austin, TX

11d

About The Position

The Guest Service Agent at Hilton Austin delivers a welcoming and seamless guest experience, including check-in and check-out, responding to inquiries and requests, and sharing knowledge about hotel offerings and the local area. The role also promotes hotel services and amenities through up-selling and helps resolve guest concerns with care and urgency.

Responsibilities

• Greet arriving guests and complete check-in, including verifying details, assigning rooms, issuing keys, providing welcome materials, and assisting with bell service.
• Process guest check-outs by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale system.
• Provide information about hotel offerings, room types, rates, promotions, and the local area.
• Recommend hotel amenities and services using up-selling techniques to maximize room and service revenue.
• Respond to guest requests, resolve concerns with care and urgency, and manage messages and communications.

Benefits

• 110 nights of discounted travel, with rates as low as $40 per night through the Go Hilton travel program
• Employee stock purchase program with a 15% discount on Hilton shares
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Caregiving concierge services
• Crisis Concierge support
• Free counseling and support through the Employee Assistance Program for eligible Team Members
• Paid time off
• Health plans, including medical, dental, and vision coverage
• Retirement plans

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed