Overnight Guest Service Agent - Hilton Sedona at Bell Rock

Hilton • Sedona, AZ

3d

About The Position

The Guest Service Agent delivers warm, memorable hospitality while supporting guests throughout their stay. The role handles check-in and check-out, answers questions about hotel services and the local area, recommends amenities, and responds to guest requests and concerns. This position is identified as overnight at Hilton Sedona at Bell Rock.

Requirements

• Demonstrate a passion for hospitality and spreading its light and warmth.
• Act with integrity and do the right thing.
• Show leadership, teamwork, ownership, and accountability.
• Bring urgency and discipline to work.

Responsibilities

• Greet arriving guests and complete check-in, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Process guest departures by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale system.
• Explain hotel offerings, room types, rates, promotions, and local area information to assist guests.
• Use up-selling techniques to recommend hotel amenities and increase room and service revenue.
• Respond to guest requests, resolve concerns with care and urgency, and manage messages and communications.

Benefits

• Discounted travel through the Go Hilton program, including 110 nights and room rates as low as $40 per night.
• Employee stock purchase program with a 15% discount on Hilton shares.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support during times of loss.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare plans, including medical, dental, and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed