Guest Service Agent - Hilton San Diego Bayfront

Hilton • San Diego, CA

6d • $24 - $29

About The Position

The Hilton San Diego Bayfront is seeking a Guest Service Agent to deliver warm, memorable hospitality and help ensure seamless guest arrivals and departures. The role involves welcoming guests, completing check-in and check-out procedures, sharing hotel and local information, recommending hotel services, and responding to guest requests and concerns with care and urgency.

Requirements

• At least 1 year of customer service experience.
• Availability to work a flexible schedule, including evenings, overnights, weekends, and holidays.
• Strong English communication skills with guests, team members, and management, in person and over the phone.
• Professional phone etiquette.
• A genuine passion for hospitality and commitment to exceptional guest service.

Nice To Haves

• Previous hotel front desk experience.

Responsibilities

• Greet arriving guests and complete check-in, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Process guest check-outs by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale system.
• Share knowledge of hotel offerings, room types, rates, promotions, and local area information to answer guest inquiries.
• Use up-selling techniques to recommend hotel amenities and maximize room and service revenue.
• Respond to guest requests, resolve concerns with care and urgency, and manage messages and communications.

Benefits

• Access to 110 nights of discounted travel through the Go Hilton travel program, with room rates as low as $40 per night.
• Employee stock purchase program allowing eligible employees to invest in Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health plans, including coverage for dental care and vision needs.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed