Guest Service Agent - Hampton Inn Charleston Historic District

Waldorf Astoria Kuwait • Charleston, SC

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About The Position

The Guest Service Agent at Hampton Inn Charleston Historic District helps deliver memorable guest experiences by providing a warm and efficient welcome, supporting check-in and check-out, sharing hotel and local-area information, promoting hotel services, and responding to guest requests and concerns. The role calls for a hospitality-focused approach guided by Hilton’s values of integrity, leadership, teamwork, ownership, and urgency.

Responsibilities

• Greet arriving guests and complete check-in, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Process guest departures by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale system.
• Maintain knowledge of hotel offerings, room types, rates, promotions, and local-area information to assist guests.
• Use up-selling techniques to recommend hotel amenities and increase room and service revenue.
• Respond to guest requests, resolve concerns with care and urgency, and manage messages and communications effectively.

Benefits

• Access to 110 nights of discounted travel, with room rates as low as $40 per night through the Go Hilton travel program.
• Employee stock purchase program with the opportunity to invest in Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support during times of loss.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare plans, including medical, dental, and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed