Guest Service Agent, Stonebridge Inn

CoralTree Hospitality • Snowmass Village, CO

2d

About The Position

As a Guest Service Agent at Stonebridge Inn, you will help create distinct and authentic guest experiences. You will warmly greet arriving guests, assist with check-in and check-out, and share information about hotel services, amenities, and property offerings. The role involves providing personalized service to guests and owners, addressing requests and concerns through resolution, and coordinating with other departments to support a seamless experience.

The position requires maintaining knowledge of Stonebridge Inn, Lichenhearth, Snowmass Village, and local transportation, dining, activities, and resort services. You will also maintain a welcoming front desk and arrival environment, follow procedures for privacy and safety, and communicate service or operational issues to leadership. The role includes lifting and carrying packages, boxes, and other items as necessary.

Requirements

• Passion for serving others and creating exceptional guest experiences.
• Strong verbal and written communication skills, including legible and grammatically correct writing.
• Ability to handle multiple tasks accurately and with attention to detail.
• Willingness to adapt to a demanding schedule with varying workdays and hours.
• Ability to lift and carry packages, boxes, and other items as necessary.

Nice To Haves

• Previous experience providing service to others and helping create authentic travel experiences.

Responsibilities

• Welcome guests and owners warmly and professionally, providing personalized attention during arrival and departure.
• Accurately complete check-in, check-out, reservation, payment, and guest-account processes.
• Respond promptly to questions, requests, and concerns; take ownership through resolution and follow up to confirm completion.
• Anticipate guest and owner needs and identify opportunities to improve their experience.
• Maintain knowledge of Stonebridge Inn, Lichenhearth, property amenities, Snowmass Village, transportation, dining, activities, and resort services.
• Document and communicate preferences, requests, concerns, and service-recovery information to appropriate departments.
• Coordinate with housekeeping, maintenance, reservations, transportation, and leadership to provide a coordinated guest experience.
• Keep the front desk, lobby, and arrival environment organized, welcoming, and guest-ready.
• Manage multiple priorities while maintaining composure, accuracy, and attention to detail.
• Follow procedures related to privacy, safety, key control, cash handling, payment information, and confidential records.
• Identify recurring service or operational issues and communicate practical recommendations to leadership.
• Lift and carry packages, boxes, and other items as necessary.

Benefits

• Health insurance, with four plans available, including two Health Savings Account-eligible plans.
• Dental, vision, life, and disability insurance.
• Employee Assistance Program.
• Room discounts for team members and their friends and family, available immediately upon hire.
• Five complimentary nights per year for full-time employees after six months of employment.
• Paid time off and paid sick leave.
• Eligible employees age 18 and older may enroll in a Fidelity 401(k) after three months of employment; the plan includes a company match and no vesting schedule.
• Colorado Family and Medical Leave Insurance Program (FAMLI).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed