Bell Attendant/Driver, Stonebridge Inn

CoralTree Hospitality•Snowmass Village, CO

About The Position

The Bell Attendant/Driver is a visible member of the front-of-house team who helps shape guests’ arrival, departure, and overall impression of the hotel. The role welcomes and assists guests, handles luggage and requests, and provides safe, timely, courteous shuttle transportation to approved local destinations. It also maintains hotel vehicles and guest arrival areas so they remain clean, safe, and professional. The position supports the Front Desk with deliveries and arrival and departure coordination, shares information about hotel services and the local area, and communicates outstanding requests and vehicle concerns to the appropriate team members. The role requires regularly lifting, carrying, loading, unloading, and transporting luggage and equipment weighing 50 pounds or more, with or without reasonable accommodation. Heavier items must be handled safely with assistance. The attendant must also be able to stand, walk, bend, reach, and assist with luggage for extended periods throughout a shift.

Requirements

Must possess a current and valid driver’s license in good standing.
Genuine passion for serving others and commitment to exceptional guest experiences.
Excellent verbal and written communication skills, including clear, professional communication and proper grammar.
Ability to manage multiple responsibilities while maintaining accuracy and attention to detail.
Ability and willingness to adapt to a dynamic schedule, including varying shifts, days, and hours.
Ability to regularly lift, carry, load, unload, and transport guest luggage and equipment weighing 50 lbs or more, with or without reasonable accommodation; safely handle heavier items with assistance.
Ability to stand, walk, bend, reach, and assist with luggage for extended periods throughout the shift.

Nice To Haves

Prior customer service or hospitality experience, especially in roles focused on creating positive and authentic guest or client experiences.

Responsibilities

Welcome and assist guests upon arrival and departure and engage with them throughout their stay.
Load, unload, transport, store, and retrieve guest luggage, ski equipment, and personal belongings.
Provide safe, prompt, and courteous shuttle transportation to approved local destinations.
Assist guests entering and exiting vehicles and communicate pickup times and transportation availability.
Respond to guest questions and requests, providing assistance or coordinating with the appropriate department.
Maintain a visible and attentive presence at the hotel entrance, lobby, and arrival area.
Share accurate information about hotel services, amenities, transportation, and the local area.
Inspect hotel vehicles and maintain their cleanliness, safety, fuel level, and professional appearance.
Keep arrival areas, luggage storage, and front-of-house spaces clean, organized, and guest-ready.
Support the Front Desk with guest deliveries, arrival and departure coordination, and other front-of-house needs.
Communicate outstanding requests, transportation needs, and vehicle concerns to the appropriate team members.
Demonstrate a professional appearance, genuine hospitality, and attentive service in guest interactions.

Benefits

Health insurance, including four plans and two Health Savings Account-eligible plans.
Dental insurance.
Vision insurance.
Life insurance.
Disability insurance.
Employee Assistance Program.
Room discounts for team members and their friends and family immediately upon hire.
Full-time employees receive five complimentary nights per year after six months of employment.
Paid time off and paid sick leave.
Eligible employees age 18 and older can enroll in a Fidelity 401(k) after three months of employment; the plan includes a company match and no vesting schedule.
Colorado Family and Medical Leave Insurance Program (FAMLI).
Eligible to receive guest gratuities.