Guest Service Agent, Stonebridge Inn
About The Position
As a Guest Service Agent, you will help create distinct and authentic guest experiences. You will warmly greet arriving guests and assist with check-in and check-out so they feel comfortable and welcome. You will also provide information about hotel services and amenities and promote the property’s offerings. The role involves welcoming guests and owners, accurately managing front-desk and account processes, responding to requests and concerns through resolution, and coordinating with other departments to deliver a seamless experience. Agents maintain knowledge of the property and local area, keep the arrival environment guest-ready, and follow procedures for privacy, safety, key control, cash handling, payment information, and confidential records. The position requires the ability to lift and carry packages, boxes, and other items as necessary. The employer describes these tasks as important to operations and not physically demanding.
Requirements
- Willingness to adapt to a demanding schedule with varying workdays and hours.
- Passion for serving others and creating exceptional guest experiences.
- Strong verbal and written communication skills, including legible and grammatically correct writing.
- Ability to handle multiple tasks while maintaining accuracy and attention to detail.
- Ability to lift and carry packages, boxes, and other items as necessary.
Nice To Haves
- Previous experience providing service to others and helping create authentic travel experiences is preferred.
Responsibilities
- Welcome guests and owners with warmth, professionalism, and personalized attention, creating a seamless arrival and departure experience.
- Accurately complete check-in, check-out, reservation, payment, and guest-account processes.
- Respond promptly to questions, requests, and concerns; take ownership through resolution and follow up to confirm completion.
- Anticipate guest and owner needs and identify opportunities to enhance their experience.
- Maintain strong knowledge of Stonebridge Inn, Lichenhearth, property amenities, Snowmass Village, transportation, dining, activities, and resort services.
- Clearly document and communicate preferences, requests, concerns, and service-recovery information to appropriate departments.
- Collaborate with housekeeping, maintenance, reservations, transportation, and leadership to provide a coordinated experience.
- Maintain an organized, welcoming, and guest-ready front desk, lobby, and arrival environment.
- Manage multiple priorities while maintaining composure, accuracy, and attention to detail.
- Follow established procedures related to privacy, safety, key control, cash handling, payment information, and confidential records.
- Recognize recurring service or operational issues and communicate practical recommendations to leadership.
Benefits
- Health insurance, with four plans available, including two Health Savings Account-eligible plans.
- Dental insurance.
- Vision insurance.
- Life insurance.
- Disability insurance.
- Employee Assistance Program.
- Room discounts for team members and their friends and family immediately upon hire.
- For full-time employees, five complimentary nights per year after six months of employment.
- Paid time off and paid sick leave.
- Eligible employees age 18 and older may register for a 401(k) with Fidelity after three months of employment; the plan includes a company match and no vesting schedule.
- Colorado Family and Medical Leave Insurance Program (FAMLI).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
