Shuttle Driver/Bell Attendant
About The Position
Under the direction of the Front Desk Supervisor and/or Manager, the Shuttle Driver/Bell Attendant provides exceptional guest service and safely transports guests around the property. The associate may work independently or as part of a team, with little to no supervision, and uses good judgment in performing job functions. The position supports Grand Pacific Resorts’ values, expectations, policies, and procedures; assists guests and owners with luggage; delivers items to rooms; conducts showroom tours as directed; maintains an orderly lobby and resort vehicles; and assists with room moves. The associate operates company vehicles in compliance with state laws, resort policy, and supervisor direction; communicates effectively; stays informed about emergency procedures, projects, security issues, and emergency equipment; and performs duties professionally and ethically while maintaining regular attendance and adhering to company standards and policies. The role is full-time in Carlsbad, California, with varied shifts. The associate must be available to work weekends and holidays.
Requirements
- At least 21 years of age.
- At least one year of related experience.
- Valid driver's license with a clean DMV record.
- Ability to drive a golf cart.
- High school diploma or equivalent.
- Strong customer focus and customer service skills.
- Excellent communication and organizational skills.
- Ability to work well in a diverse team environment.
- Ability to speak and understand English.
- Availability to work various shifts, including weekends and holidays.
- Successful completion of applicable auditions or skill testing, background check, physical examination, and drug screening.
- Ability to stand and/or walk for up to eight hours; sit, stoop, kneel, crouch, and crawl; frequently lift and/or move up to 25 pounds and occasionally up to 50 pounds; and meet the stated vision requirements for navigating resort buildings.
Nice To Haves
- Fluency in Spanish.
- Experience in the hospitality industry; timeshare experience is preferred.
Responsibilities
- Support and uphold Grand Pacific Resorts’ values, expectations, policies, and procedures as outlined in the Employee Handbook.
- Greet guests and owners and assist with luggage upon arrival and departure.
- Provide excellent customer service and meet or exceed guest and owner expectations.
- Deliver amenities, messages, dry cleaning, invitations, and newspapers to rooms as needed.
- Conduct showroom tours as directed.
- Maintain a clean and orderly lobby.
- Maintain resort vehicles, including fueling, washing, and cleaning interiors.
- Assist with room moves.
- Operate company vehicles in compliance with state laws, resort policy, and supervisor direction.
- Communicate effectively with guests, supervisors, and associates.
- Stay informed about emergency procedures, current projects, security issues, and the location of emergency equipment.
- Perform responsibilities professionally and ethically and maintain consistent, regular attendance.
- Adhere to department performance standards, company policies, and procedures.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
