HOT199 FRONT DESK CLERK

SHAMIN HOTELS MASTER•Glen Allen, MO

6d•$16 - $17

About The Position

The Guest Service Agent is responsible for checking guests in and out, assisting with room reservations, answering questions about the hotel, and providing information and recommendations about nearby activities. The agent obtains or confirms guest information, assigns rooms, activates and distributes keys, and collects payment for room charges and other fees. The role also supports guest services and hotel operations by communicating with other departments and following company policies and procedures.

Requirements

Prioritization and time-management skills.
Ability to work quickly without compromising quality.
Attention to detail.
Reliable mode of transportation.
High school diploma or GED certification, or an equivalent combination of education and experience.

Nice To Haves

Proven experience as a front desk agent.
Teamwork, collaboration, and helping others succeed.
Taking responsibility, serving as a role model, and willingness to keep learning.
A positive, caring approach to guest service and creating memorable experiences.

Responsibilities

Greet, register, and assign rooms to guests.
Issue room keys and provide escort instructions to the bell person or guest as appropriate, without announcing room numbers.
Date-stamp, sort, and rack incoming mail and messages.
Transmit and receive messages using equipment such as telephones, fax machines, and switchboards.
Answer inquiries about hotel services, guest registration, shopping, dining, entertainment, and travel directions.
Maintain records of room availability and guest accounts.
Compute bills, collect payments, and make change for guests.
Make, confirm, and cancel guest reservations as needed.
Post charges such as room, food, liquor, or telephone charges by hand or machine.
Make restaurant, transportation, or entertainment reservations for guests as needed.
Deposit guests’ valuables in the hotel safe or safe-deposit box as needed.
Order complimentary flowers or champagne for special guests at management’s direction.
Understand and enforce hotel company credit policies.
Account for all cash and make deposits according to hotel and company policies.
Communicate effectively with other front office and hotel departments.
Report for scheduled shifts on time and in uniform in accordance with company policy.
Know and comply with company policies and procedures related to the position and its duties.
Greet guests in a friendly and warm manner.
Cross-sell other Shamin Hotels.
Perform other related duties as required.