Guest Service Agent | Hotel Belvoir | Springfield, VA

PM Hotel Group•Springfield, VA

17h•Onsite

About The Position

The Guest Service Agent works at the hotel front desk and helps create a warm, welcoming environment for guests. The role supports guests throughout their stay, from check-in to check-out, and shares knowledge of local restaurants, entertainment, sporting events, and other happenings. It requires clear communication, professionalism, a strong customer-service orientation, and the ability to adapt in a fast-paced environment. The agent is responsible for the front desk area and uses computers, databases, and property management systems to handle front-office tasks, while handling cash responsibly. The position involves frequent interaction with hotel guests and team members, fulfilling requests promptly and positively, including challenging requests. The schedule varies and may include nights, weekends, and holidays. The work involves standing or sitting, walking, carrying or lifting up to 50 pounds, bending or twisting, and climbing stairs. The company offers excellent pay, hotel discounts, and the opportunity to join a growing hotel company.

Requirements

High school diploma or equivalent.
Interact with guests and team members politely and positively at all times.
Provide exceptional customer service and adapt to changing circumstances in a fast-paced environment.
Handle cash responsibly and use computers, databases, and property management systems.
Accommodate varying schedules, including nights, weekends, and holidays.
Able to stand or sit, walk, carry or lift up to 50 pounds, bend or twist, and climb stairs.

Nice To Haves

Three to six months of related experience, preferred.
Excellent knowledge of local restaurants, entertainment, sporting events, and other happenings.

Responsibilities

Manage and take ownership of the front desk area.
Help ensure guests receive excellent service from check-in through check-out.
Create a warm and welcoming environment and share local knowledge about restaurants, entertainment, sporting events, and other happenings.
Communicate clearly and professionally in a fast-paced environment.
Fulfill guest requests promptly and positively, including challenging requests.
Handle cash responsibly and reliably.
Use computers, databases, and property management systems to perform front-office tasks.