Guest Security Officer
About The Position
The Guest Security Officer helps maintain a safe, peaceful, and welcoming hotel experience. The role includes checking identification at the hotel’s front door for VBar guests, responding to emergencies and alarms, addressing guest-room noise complaints, and regularly patrolling hallways and approaching rooms where disturbances occur. The officer completes a nightly checklist and prepares clear, concise incident reports for senior management. The role also involves keeping public areas tidy in partnership with Housekeeping, coordinating with other departments to resolve guest needs, and following up with guests to confirm problems have been resolved. Additional duties may include assisting with Bell calls or Room Service delivery, delivering newspapers to repeat guests, and coordinating guest preferences. Guest confrontations must be handled professionally without physical force.
Responsibilities
- Check identification at the hotel front door for VBar guests.
- Assist Front Office in responding calmly and professionally to emergency situations.
- Respond to fire alarms and assist during power outages, earthquakes, and other natural disasters.
- Respond to guest complaints about noise coming from guest rooms.
- Remain familiar with the hotel and surrounding area.
- Roam hallways and approach guest rooms that are creating disturbances.
- Complete the nightly checklist.
- Write clear, concise incident reports and distribute them to senior management.
- Partner with Housekeeping to keep public areas, including the lobby, clean and tidy.
- Perform other special duties as required by management.
- Coordinate with other departments to ensure guest needs are met and follow up with guests to confirm problems are resolved.
- Speak with guests in a friendly, warm manner and proactively seek ways to improve their hotel experience.
- Assist with Bell calls or Room Service delivery when necessary.
- Deliver newspapers to repeat guests and help coordinate delivery of their preferences.
- Handle guest confrontations professionally without using physical force.
- Work with the Front Desk and Food and Beverage departments to support a peaceful guest experience.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
