Security & Guest Services Officer

DSI Security Services•West Chester, PA

About The Position

DSI Security Services is hiring a Security & Guest Services Officer in West Chester, Pennsylvania. The role helps maintain a safe and secure environment for clients, their employees, and the public. It is a customer-service-forward, front-facing position involving one-on-one interactions, professionalism, and security awareness. The officer must remain attentive, move steadily throughout the shift, and demonstrate keen observation skills and a strong commitment to safety and customer service excellence.

Requirements

Must be at least 18 years old.
High school diploma or equivalent.
Reliable transportation and a means of communication.
Basic to intermediate computer skills.
Strong customer service mindset and professional appearance and demeanor.
Effective written and verbal communication skills.
Ability to conduct routine foot patrols, perform moderate lifting, and work in all weather conditions.
Must meet all pre-employment requirements.
Must be willing and able to obtain CPR/AED/First Aid certification if not currently certified.

Nice To Haves

Valid driver’s license preferred.
Current CPR/AED/First Aid certification preferred.

Responsibilities

Maintain a safe and secure environment through a visible presence and routine patrols.
Provide professional, customer-focused service in a forward-facing environment.
Interact one-on-one with visitors, employees, and clients while enforcing site policies.
Observe, report, and respond to hazards, incidents, and suspicious activity.
Maintain observation skills and situational awareness.
Follow DSI policies, client requirements, and post-specific instructions.
Interact professionally with clients, visitors, employees, and the public.
Complete required reports and documentation accurately and promptly.
Participate in training and comply with DSI safety procedures and manuals.
Move steadily throughout the shift, including conducting foot patrols and monitoring assigned areas.