Guest Security Officer

Valencia Group • San Jose, CA

2d

About The Position

The Guest Security Officer helps maintain a safe, peaceful, and welcoming hotel environment. The role includes checking identification at the hotel entrance for VBar guests, responding to emergencies and guest concerns, monitoring hallways and guest rooms, and coordinating with hotel departments to resolve issues and meet guest needs. The officer also supports selected guest services, maintains public-area cleanliness in partnership with Housekeeping, and completes nightly checklists and incident reports.

Requirements

• Handle guest confrontations professionally without using physical force.
• Meet the stated physical demands, including prolonged standing and walking; stooping; pushing or pulling luggage or carts weighing up to 100 pounds; and lifting or carrying luggage or packages weighing up to 50 pounds.

Responsibilities

• Check identification at the hotel front door for VBar guests.
• Assist the Front Office with emergency situations in a calm, professional manner.
• Respond to fire alarms and assist during power outages, earthquakes, and other natural disasters.
• Respond to guest complaints about noise from guest rooms.
• Become familiar with the hotel and surrounding area.
• Roam hallways and approach guest rooms that are creating disturbances.
• Complete the nightly checklist.
• Prepare clear, concise incident reports and distribute them to senior management.
• Partner with Housekeeping to keep public areas, including the lobby, clean and tidy.
• Perform other special duties as required by management.
• Coordinate with other departments to satisfy guest needs and follow up with guests to confirm problems are resolved.
• Speak with guests in a friendly, warm manner and seek ways to improve their hotel experience.
• Assist with Bell calls or Room Service deliveries when necessary.
• Deliver newspapers to repeat guests and help coordinate delivery of their preferences.
• Handle guest confrontations professionally and without physical force.
• Work with the front desk and Food and Beverage departments to help ensure a peaceful guest experience.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed