Guest Room Attendant | Jacksonville Beach Springhill Suites
SHANER•Jacksonville Beach, FL
•Onsite
About The Position
The Guest Room Attendant is responsible for cleaning and servicing assigned guest rooms according to franchise and hotel standards, maintaining standards of quality and cleanliness, and handling guest complaints to ensure satisfaction. This role requires availability for flexible schedules, including weekends and holidays, and adherence to all safety and security procedures.
Requirements
- Minimum one year cleaning experience; previous hotel experience preferred.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- Knowledge of proper chemical handling.
Nice To Haves
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
Responsibilities
- Handle guest complaints ensuring guest satisfaction.
- Maintains standards of quality and cleanliness throughout daily assignments.
- Observes all house and safety rules, housekeeping room procedures, and security procedures.
- Cleans and services assigned guest rooms by category priority according to franchise and hotel standards.
- Returns and restocks cart at end of shift.
- Complete additional deep cleaning / seasonal cleaning functions as scheduled.
- Other duties as assigned.
- Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness.
- Responsible for reporting any maintenance deficiencies and handling guest requests or complaints.
- Ensures the confidentiality and security of all guest rooms.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
