Guest Room Attendant | Baltimore McHenry Row Courtyard

Shaner Hotels • Baltimore, MD

4d

About The Position

The Guest Room Attendant cleans and services assigned guest rooms according to category priority and the hotel’s franchise and cleanliness standards. The role includes maintaining quality and cleanliness, responding to guest requests and complaints, reporting maintenance deficiencies, and protecting the confidentiality and security of guest rooms. The attendant must follow housekeeping, safety, and security procedures, restock the cart at the end of the shift, and complete scheduled deep-cleaning or seasonal-cleaning tasks. Other duties may be assigned. The position requires availability for a flexible schedule, including weekends, holidays, and varied shifts.

Requirements

• Minimum one year of cleaning experience.
• Ability to communicate satisfactorily with guests, management, and co-workers so they understand.
• Knowledge of proper chemical handling.
• Availability to work a flexible schedule, including weekends, holidays, and varied shifts.

Nice To Haves

• Previous hotel experience preferred.
• Bilingual English/Spanish is a plus.
• Knowledge of local activities and attractions appropriate for the clientele.

Responsibilities

• Clean and service assigned guest rooms according to category priority and hotel standards.
• Maintain established standards of quality and cleanliness throughout daily assignments.
• Report maintenance deficiencies and handle guest requests or complaints.
• Handle guest complaints to ensure guest satisfaction.
• Maintain the confidentiality and security of all guest rooms.
• Follow house rules, safety rules, housekeeping room procedures, and security procedures.
• Return and restock the cart at the end of the shift.
• Complete scheduled deep-cleaning and seasonal-cleaning functions.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed