Guest Room Attendant-Pt-1

Chukchansi Gold Resort & Casino • Coarsegold, CA

2d • Onsite

About The Position

The Guest Room Attendant is responsible for achieving and maintaining an exceptional standard of cleanliness throughout the hotel’s guest rooms. The role includes cleaning guest rooms and bathrooms, replacing linens and supplies, responding to guest requests, reporting maintenance needs and handling lost property according to procedure. The attendant is expected to provide excellent customer service, maintain regular attendance, follow instructions, and work with little or no supervision while meeting high-performance standards.

Requirements

• Must pass department skills assessments.
• Able to work with little or no supervision while meeting high-performance standards.
• Effective communication and organizational skills.
• Physical mobility and stamina.
• Ability to follow instructions and manage time effectively.
• Professional and polite behavior, good interpersonal communication skills, and a service-oriented attitude.
• Ability to read and comprehend simple instructions and correspondence and write basic instructions and correspondence.
• Ability to present information effectively in one-on-one and small-group situations.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
• Ability to follow simple written or verbal instructions, solve basic problems in routine situations, and apply good judgment and reasoning.

Nice To Haves

• Previous guest service and/or housekeeping experience.
• Experience using industrial cleaning equipment and products.
• High school diploma or GED.

Responsibilities

• Interact effectively with the public and team members and provide excellent customer service.
• Vacuum, sweep, scrub, mop, and clean carpets and flooring in guest rooms.
• Dust, brush, polish, clean, and vacuum guest-room furniture, glass, mirrors, curtains, framed pictures, appliances, fixtures, and furnishings.
• Scrub, disinfect, and deodorize showers, toilets, wash basins, and other bathroom and vanity fixtures.
• Remove trash and debris from guest rooms.
• Strip beds, collect dirty linens, and make beds with fresh linens.
• Replenish linens, amenities, and other guest-room supplies.
• Report items found in guest rooms to the Floor Supervisor and Security, and properly tag lost-and-found items.
• Inspect guest rooms for maintenance needs and report problems to the Housekeeping Office for resolution.
• Provide extra towels, sheets, pillows, and/or a rollaway to guest rooms at the Front Desk’s request.
• Take responsibility for a pass key during the assigned shift and return it to the appropriate person at the end of the shift.
• Maintain a consistent and regular attendance record.
• Respond to reasonable requests made by management.

Benefits

• Medical benefits
• Vision benefits
• 401(k) with employer match and immediate vesting
• Life insurance
• Meals
• Reduced workday hours
• Paid time off
• Paid holidays
• Free and discounted meals in the Team Dining Room
• Holiday gifts and raffles
• Discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless, and Chukchansi Park

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed