Guest Retreat Host

Forest Home•Forest Falls, CA

8d•Onsite

About The Position

The Guest Retreat Host serves guests with excellence and acts as a liaison between guest groups and Forest Home operations. Hosts stay on property during events, including overnight, and support groups by providing information, solving problems, ensuring safety, and delivering a premier guest experience. The role includes hospitality and event support throughout each group’s stay, as well as follow-up communication during the week after an event. The position requires a high school diploma or equivalent and that the employee be at least 18 years old. Hospitality or customer service experience is preferred. The role has no supervisory responsibilities. Hosts must be able to work a flexible schedule that includes weekends and live on the grounds during conferences. The employee must uphold and support Forest Home’s mission, vision, and core values, including its faith-based expectations.

Requirements

High school diploma or equivalent.
At least 18 years of age.
Uphold and support the mission, vision, and core values of Forest Home.
Ability to hear from God and pray for people in person and by phone.
Signed statement of faith.
Flexibility and willingness to perform a variety of tasks.
Ability to work a flexible schedule that includes weekends.
Ability to live on the grounds during conferences.
Self-starter with excellent people-service skills and a commitment to service with integrity.
Ability to relate graciously to all types of individuals.
Good verbal and written communication skills.
Ability to perform high-quality work and complete assigned projects.
Ability to work well in a variety of team environments.
Servant heart and Christ-like attitude.
Ability to stand, walk, and sit regularly, and to perform mild physical work, including some lifting, pushing, or pulling of objects over 20 pounds.
Visual acuity sufficient to read words and numbers, and speaking and hearing ability sufficient for in-person communication.

Nice To Haves

Hospitality and/or customer service experience.

Responsibilities

Provide exceptional hospitality to guest groups for the full duration of their stay.
Assist with check-in and ensure all paperwork is collected from each group.
Provide appropriate spiritual support to group leadership during an event.
Serve as the primary contact and liaison for group leadership and campers during retreats.
Deliver announcements and safety guidelines to group leadership and campers.
Assist operational staff as needed.
Check out all guest groups.
Provide detailed event feedback to the Reservations department.
Perform light cleaning while serving guests, as needed.
Remain available for communication during the week for event follow-up.
Perform other duties as assigned by leadership.
Support Forest Home’s mission, vision, and core values and participate in staff spiritual life activities.
Maintain regular, timely attendance and provide a professional, pleasant atmosphere through conduct, appearance, and demeanor.