Guest Experience Host

Heritage Hotels & Resorts•Las Cruces, NM

About The Position

Heritage Hotels & Resorts, a locally owned hospitality group in New Mexico, is seeking a Guest Experience Host to create personalized guest experiences from arrival through departure. The role involves delivering refined service, sharing the property’s story, and helping guests feel welcomed, valued, and connected to the Heritage experience. The position works closely with back-of-house teams and requires thoughtful, confidential care, including anticipating guest needs and resolving concerns. The role is part-time and pays $13.50–$15.50 per hour.

Requirements

High school diploma or equivalent.
0–2 years of guest-facing hospitality or customer service experience, or equivalent education.
Exceptional guest service skills and a passion for elevated guest experiences.
Strong interpersonal and communication skills, including the ability to engage confidently with guests and team members.
Emotional intelligence and the ability to anticipate and respond to guest needs.
Ability to remain professional and composed in a fast-paced environment.
Strong attention to detail and developing problem-solving skills.
Basic proficiency in, or ability to quickly learn, reservation systems, POS systems, and Microsoft or Google platforms.
Ability to stand for extended periods and lift, push, pull, and carry up to 25 pounds.
Flexible availability, including nights, weekends, and holidays.

Nice To Haves

Luxury or high-volume hospitality experience.

Responsibilities

Maintain positive, professional interactions with coworkers and guests.
Coordinate with back-of-house teams to fulfill guest needs and requests.
Prioritize guest experience and exceed expectations when addressing concerns or complaints.
Welcome guests and explain the property’s story, inspiration, and approach.
Deliver seamless service while protecting guest confidentiality and safety.
Recommend hotel events, amenities, local attractions, restaurants, and experiences.
Acknowledge special occasions and coordinate room upgrades and amenities when applicable.
Anticipate guest needs and provide proactive, thoughtful service.
Follow company safety and security policies and procedures.
Maintain a clean, organized work area and professional appearance in accordance with uniform and grooming standards.
Protect company assets and confidential, proprietary, client, and guest information.
Perform other duties consistent with the position as needed at the property.