Guest Retreat Host

Forest Home•Forest Falls, CA

9d•Onsite

About The Position

The Guest Retreat Host serves guests with excellence and acts as a liaison between guest groups and Forest Home operations. Hosts stay on the property during events, including overnight, and support groups by providing information, solving problems, promoting safety, and delivering a premier guest experience. The position provides hospitality and spiritual support to guest groups, coordinates with group leadership and operational staff, and completes check-in, checkout, and event feedback duties. Hosts may also perform light cleaning and follow up with guests or staff during the week.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
Uphold and support Forest Home's Mission, Vision, and Core Values.
Maintain a professional attitude in performance, appearance, and demeanor.
Ability to hear from God and pray for people in person and by phone.
Actively support and participate in staff spiritual life activities.
Flexibility and willingness to perform a variety of tasks.
Signed statement of faith.
Maintain regular, timely attendance.
Relate graciously to individuals of all types.
Able to work a flexible schedule that includes weekends.
Able to live on the grounds during conferences.
Self-starter with excellent people-service skills.
Provide service with integrity and streamline processes using necessary skill sets.
Good verbal and written communication skills.
Ability to perform high-quality work and complete assigned projects.
Ability to work well in a variety of team environments.
Servant heart and Christ-like attitude.

Nice To Haves

Hospitality and/or customer service experience.

Responsibilities

Provide exceptional hospitality to guest groups throughout their stay.
Assist with check-in and collect all required paperwork from each group.
Provide appropriate spiritual support to group leadership during events.
Serve as the primary contact and liaison for group leadership and campers during retreats.
Deliver announcements and safety guidelines to group leadership and campers.
Assist operational staff as needed.
Check out all guest groups.
Provide detailed event feedback to the Reservations department.
Perform light cleaning duties as needed while serving guests.
Be available for communication during the week for event follow-up.
Perform other duties as assigned by leadership.