Guest Multi-Functional Associate - Part Time - Desert Rose Resort

Wyndham Hotels & Resorts•Las Vegas, NV

About The Position

The Multi-Functional Resort Associate works across two or more functions within daily resort operations and helps ensure owners, guests, and associates receive Hospitality with Heart service. Depending on assignments, the role may include guest services, housekeeping and common-area cleaning, food and beverage service or bartending, operator/PBX duties, maintenance, and laundry processing. Guest services duties include checking guests in and out, answering phones, handling reservations, responding to guest requests, directing requests to the appropriate department, and performing light administrative work. Housekeeping and common-area duties include cleaning and inspecting resort units and shared spaces, replenishing supplies, managing linens and waste, and communicating unit readiness and work status. Food and beverage duties include taking orders, maintaining service areas, preparing food orders, and serving beverages. Operator/PBX duties include handling and directing calls and messages and dispatching housekeeping or maintenance staff. Maintenance duties include completing service requests, preventive room maintenance, and general repairs. Laundry duties include washing, drying, ironing, folding, and stocking linens and assisting with housekeeping carts. The role requires a professional, positive, customer-focused approach; the ability to work independently or with others; and the ability to multi-task in a fast-paced environment. Associates may receive training and learn job skills, company policies, and procedures while completing routine tasks.

Requirements

No education is required; equivalent experience may be accepted in lieu of the education requirement.
Organizational skills and excellent communication skills.
Ability to read and comprehend routine instructions, short correspondence, and memos.
Ability to read, write, and understand English.
Strong customer-service orientation and a professional appearance with a positive, can-do attitude toward guests and staff.
Ability to solve problems with minimal supervision.
Ability to multi-task in a fast-paced environment and work independently or with others.
Detail-oriented.
Basic computer skills and ability to use fax machines, copiers, printers, Microsoft Word, Excel, and Outlook.
Basic office skills are helpful, including basic math and proper cash-handling procedures.

Nice To Haves

Basic office skills, including basic math and proper cash-handling procedures.

Responsibilities

Perform guest check-in and check-out, answer phones, complete shift checklists, and post charges for resort services and outlets.
Make, confirm, and cancel guest reservations; answer reservation questions and respond professionally to guest service requests.
Direct owner and guest requests to the appropriate department and perform light administrative duties, including email correspondence and use of office equipment and Microsoft Office.
Clean resort units, including bedrooms, kitchens, bathrooms, and living rooms, and maintain housekeeping detail standards.
Clean, sanitize, and maintain common areas, including lobbies, restrooms, and locker rooms; replenish supplies and remove trash and recycling.
Make beds, replenish kitchenware and toiletries, handle linens, and inspect units for cleanliness, functionality, and sanitation.
Report assignment status and unit readiness to Guest Services through the property management system; record, delegate, and monitor housekeeping and maintenance activity using HotSOS or manual tracking.
Protect hotel and guest property and report damage, theft, and found articles to supervisors.
Take accurate food and beverage orders, offer suggestions, maintain stocked and clean food and beverage areas, and assist with food preparation.
Prepare and serve alcoholic and non-alcoholic beverages, collect payment, and prepare the bar area and supplies for shifts.
Operate switchboards, intercoms, and two-way radios; relay calls and messages, provide requested information, assist guests with voicemail, and dispatch staff as needed.
Perform facility maintenance and service requests, prepare units for occupancy, and complete room preventive maintenance inspections.
Complete general repairs to fixtures and unit interiors, including doors, windows, walls, flooring, ceilings, furniture, cabinetry, basic electrical, plumbing, and appliances.
Wash, dry, fold, and iron linens, towels, and other laundry; operate and maintain laundry equipment as trained and stock shelves and housekeeping carts.