Full Time Hourly Guest Experience Tour Guide

Fossil Rim Wildlife Center•Glen Rose, TX

1d•Onsite

About The Position

Fossil Rim Wildlife Center is hiring a full-time hourly Guest Experience Tour Guide. This senior tour guide position helps shape visitors’ first impressions by assisting with admissions and purchases at the Front Gate, providing a high level of guest satisfaction, and maintaining clean, organized admissions areas. The role also includes training new team members and educating guests about Fossil Rim while leading Safari Tours and specialty tours. The position requires a 40-hour workweek with some flexibility in shift times. The guide must be available to work weekends and holidays and work outdoors for several hours in a range of weather conditions. Applicants must be at least 21 years old and have a valid driver’s license and a good driving record. The role requires adherence to Fossil Rim policies, procedures, mission, values, and goals. Fossil Rim conducts background checks on potential new employees, including testing for drugs and controlled substance use.

Requirements

Must be at least 21 years old.
Must have a valid driver’s license and a good driving record.
Demonstrated ability to provide professional, friendly, and helpful customer service to guests and staff.
Strong organizational and communication skills.
Strong customer-service qualities, including a cheerful disposition, courtesy, patience, and perseverance.
Knowledge of environmental and conservation concepts, or willingness to learn.
Ability to work independently with minimal supervision.
Attention to detail and ability to follow instructions accurately.
Ability to answer guest questions accurately and communicate animal and park information effectively.
Ability to stand for long periods.
Ability to lift up to 50 pounds.
Ability to work outdoors for several hours in extreme heat (100°F or above), extreme cold (around 0°F), and wet conditions.
Ability to work a 40-hour week with some flexibility in shift times and work weekends and holidays.
Ability to adhere to the Employee Handbook, Risk Management Plan, corporate procedures and policies, departmental mission and goals, and Fossil Rim’s mission, values, and goals.
Must pass the company’s pre-employment background-check process, which includes drug and controlled-substance testing.

Nice To Haves

Prior knowledge of natural sciences is preferred but not mandatory.

Responsibilities

Provide professional, helpful, efficient service in person and over the phone.
Use Point of Sale systems and accurately process sales transactions.
Follow cash-handling and cash-control procedures.
Stay informed about Fossil Rim products, pricing policies, special events, new animal information, attractions, and basic operations.
Learn and enforce Fossil Rim safety policies.
Maintain cleanliness and organization in admissions-related vehicles and areas.
Operate tour vehicles for Safari Tours and specialty tours.
Lead tours for groups of up to twenty guests, sharing information about Fossil Rim, its animals, and its mission.
Represent Fossil Rim professionally and provide exceptional guest service.
Perform opening and closing procedures for the Front Gate and admission areas.
Train and support the ongoing development of new Guest Experience team members.