Guest Experience Team Member - Mandarin
About The Position
The Guest Experience Team Member serves as the friendly first point of contact for families at a swim school, helping create a warm and welcoming experience for young swimmers and their parents. The role supports families with lesson enrollments, schedules, and registrations, assists swim instructors, and helps children feel excited about coming to the school. The position includes paid training and ongoing support to develop customer service, leadership, and communication skills. The work is active and involves being on your feet and occasionally lifting merchandise or equipment. Shifts are set and include evenings and weekends; team members open to cross-training as swim instructors receive priority for extra shifts.
Requirements
- Enjoy greeting people with positive energy.
- Communicate comfortably with children and parents.
- Stay organized during busy periods.
- Work collaboratively and help where needed.
- Be dependable and able to follow a set schedule.
- Be comfortable being active and on your feet throughout a shift.
Nice To Haves
- Openness to cross-training as a swim instructor to receive priority for extra shifts.
- Experience, skills, or certifications may affect pay; no specific experience or certification is required in the posting.
Responsibilities
- Greet customers and help them feel welcome.
- Manage student enrollments, process payments, and keep records and operations organized.
- Answer questions and assist parents with lesson schedules and registrations.
- Learn the swim curriculum to guide families through the enrollment process.
- Use creativity and empathy to resolve customer challenges with a can-do attitude.
- Support swim instructors and pitch in as part of the team.
- Work scheduled shifts that include evenings and weekends.
- Remain active and on your feet during shifts, occasionally lifting merchandise or equipment.
Benefits
- Paid training from day one and ongoing support.
- Tuition reimbursement program for students.
- Referral bonus program.
- Pay raises for top performance and certifications.
- Free employee wellness program.
- Voluntary Aflac supplemental insurance plans at discounted rates.
- Discounts on pet insurance and products and services through LifeMart.
- Voluntary 401(k).
- Paid sick leave as required by state law.
- Mentorship, hands-on training, team events, and community outreach opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
