Guest Experience Team Lead
About The Position
Amber Brooke Farms is seeking an energetic, outgoing, and dependable Guest Experience Team Lead to help lead its front-line guest experience team and create memorable farm visits. This hands-on leadership role works alongside Guest Experience Associates, providing daily direction, supporting team members, managing guest flow, assisting with groups and events, and helping ensure guests receive a warm and welcoming experience. The role suits a natural leader who enjoys working with people, can speak confidently to large groups, keeps a team organized during busy days, and is willing to assist wherever needed. The position is based at an active outdoor agritourism destination in Eustis, Florida, rather than a traditional indoor hospitality setting. It involves working outdoors in Florida weather and walking and standing across grass, dirt, gravel, and other outdoor surfaces. Weekends are required year-round, with availability for holidays, festivals, and special events as needed.
Requirements
- Strong leadership, communication, and customer service skills.
- Friendly, outgoing, confident, and comfortable approaching guests.
- Comfortable speaking in front of large groups.
- Ability to lead, motivate, coach, and provide direction to team members.
- Able to remain calm and make decisions in a busy, fast-paced environment.
- Strong organizational and problem-solving skills.
- Dependable, responsible, and able to lead by example.
- Comfortable working outdoors and staying active throughout the shift.
- Able to stand and walk for extended periods.
- Weekend availability year-round is required.
- Must be available for holidays, festivals, and special events as needed.
Nice To Haves
- Previous leadership experience in hospitality, attractions, entertainment, retail, events, or customer service.
Responsibilities
- Lead and provide day-to-day direction to Guest Experience Associates.
- Help ensure team members are properly positioned, informed, and prepared for daily operations.
- Greet guests with energy, enthusiasm, and a welcoming attitude.
- Lead guest orientations and speak confidently in front of field trips, birthday parties, and other large groups.
- Ensure guests receive accurate information about farm activities, attractions, events, food locations, and schedules.
- Coach team members on excellent customer service and positive guest interactions.
- Help drive guest engagement and revenue by ensuring the team promotes specials, add-ons, activities, and other farm experiences.
- Coordinate group and event arrivals, including check-in and wristband distribution when needed.
- Monitor guest traffic, lines, and high-volume areas, and reposition team members as needed.
- Assist with resolving guest questions, concerns, and service issues.
- Communicate operational, staffing, guest service, and safety concerns to management.
- Help train and onboard new Guest Experience Associates.
- Maintain clean, organized, and welcoming guest areas.
- Ensure team members follow farm policies, procedures, and guest service expectations.
- Support festivals, special events, holidays, and other high-attendance days.
- Step into front-line Guest Experience duties whenever needed.
- Assist other areas of the farm as business needs require.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
