Guest Experience Lead - Chicago

Peppa Pig World of Play • Schaumburg, IL

3d

About The Position

The Guest Experience Lead is a hands-on, entry-level leadership role at Peppa Pig World of Play. The role supports the Guest Experience team in creating memorable experiences for visiting families and provides opportunities to develop leadership skills through coaching and practical experience, with support from supervisors and managers. When assigned, the lead manages the operation as the manager on duty.

Requirements

• Be outgoing, positive, and confident talking to people.
• Stay calm in busy situations.
• Enjoy helping and encouraging others.
• Have experience in customer service, retail, food service, entertainment, or attractions.
• Want to grow into leadership.
• Have open availability, including weekends and holidays.

Nice To Haves

• Previous leadership or training experience is helpful but not required.

Responsibilities

• Support the Guest Experience team during daily operations.
• Help guests and teammates as needed.
• Develop leadership skills through coaching and hands-on experience.
• Help train and motivate team members.
• Support a fun, safe, and welcoming environment for families.
• Work with supervisors and other attraction teams throughout the day.
• Manage the operation as the manager on duty when assigned.

Benefits

• Free Merlin attractions admission for the employee and friends or family.
• Health, dental, and vision benefits.
• Tuition assistance programs.
• PTO and 401(k) options.
• Growth opportunities within Merlin Entertainments.
• A fun, energetic workplace where no two days are the same.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed