Guest Experience Shift Lead

Gateway • Columbus, OH

6h

About The Position

The Guest Experience Shift Lead helps lead the daily operation of LEGOLAND Discovery Center, supporting front-line teams and creating safe, playful, and memorable experiences for children and families. The role works alongside the team in guest-facing areas, including ride operations, the 4D Cinema, play areas, and other attraction operations.

The Shift Lead serves as Attraction Duty Manager one or more days each week, delegates assignments, monitors operations and guest flow, and responds to guest questions and concerns. The role also trains, coaches, and supports Guest Experience Hosts across primary operational areas, maintains training records and operational documentation, and helps foster teamwork, creativity, accountability, and fun.

Requirements

• High school diploma or GED.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, guest-focused environment.
• Basic computer skills and experience using standard office software.
• Ability to work flexible hours, including evenings, weekends, holidays, and school breaks.
• Six months or more of experience in attractions, entertainment, hospitality, retail, or another guest service environment.

Nice To Haves

• Previous leadership, trainer, or shift lead experience.
• Experience coaching or mentoring team members.
• Knowledge of attraction operations or family entertainment venues.

Responsibilities

• Create welcoming, engaging, and memorable experiences for guests.
• Lead by example with a positive attitude, enthusiasm, and a passion for guest service.
• Work in guest-facing roles, including operating rides, hosting the 4D Cinema, supervising play areas, and supporting attraction operations.
• Help create a fun and playful atmosphere where guests feel valued.
• Serve as Attraction Duty Manager one or more days each week and help oversee daily operations.
• Delegate daily assignments and support team members throughout the day.
• Monitor attraction operations to maintain a safe, clean, and organized environment.
• Respond to guest questions and concerns professionally, empathetically, and with a solutions-focused approach.
• Manage guest flow while maintaining safety standards.
• Train, coach, and support Guest Experience Hosts across primary operational areas.
• Help new team members build confidence and deliver service aligned with the LEGO brand.
• Maintain training records and operational documentation.
• Provide coaching, recognition, and performance feedback to support team members' development.
• Foster teamwork, creativity, accountability, and fun.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Paid time off.
• Free entry for friends and family to parks and attractions through the Merlin Magic Pass.
• Recognition programs and rewards.
• 401(k) program with company matching contributions.
• Tuition reimbursement programs.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED