Guest Experience Lead - Chicago

Merlin Entertainments • Schaumburg, IL

2d

About The Position

The Guest Experience Lead is a hands-on, entry-level leadership role at Peppa Pig World of Play in Chicago. The role supports the Guest Experience team during daily operations and helps create memorable experiences for visiting families. The position offers coaching and practical leadership experience, with support from experienced supervisors and managers. When assigned, the Lead manages the operation as the manager on duty.

Requirements

• Outgoing, positive, and confident communicating with people.
• Able to stay calm in busy situations.
• Enjoys helping and encouraging others.
• Experience in customer service, retail, food service, entertainment, or attractions.
• Interested in growing into leadership.
• Open availability, including weekends and holidays.

Nice To Haves

• Previous leadership or training experience is helpful but not required.

Responsibilities

• Support the Guest Experience team during daily operations.
• Help guests and teammates as needed.
• Learn leadership skills through coaching and hands-on experience.
• Help train and motivate team members.
• Support a fun, safe, and welcoming environment for families.
• Work with supervisors and other attraction teams throughout the day.
• Manage the operation as the manager on duty when assigned.

Benefits

• Free admission to Merlin attractions for the employee and friends or family.
• Health, dental, and vision benefits.
• Tuition assistance programs.
• PTO.
• 401(k) options.
• Growth opportunities within Merlin Entertainments.
• Fun, energetic workplace where no two days are the same.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed