Guest Experience & Sales Associate

Bolt Farm Treehouse•Whitwell, TN

7d•$20 - $26•Onsite

About The Position

The Guest Experience & Sales Associate provides warm, polished hospitality and relationship-based sales across BOLT FARM’s Front Desk, Happy Hour, and Wellness Haven. The associate is cross-trained in the Front Desk and Wellness Haven and may be assigned to either or both areas during a shift based on business needs. The role focuses on understanding what guests value, recommending relevant ways to improve their stay, asking for the sale, and accurately recording details so information is shared across the team. Happy Hour is a signature opportunity to build rapport and invite guests to rebook. The associate also recommends rebookings, spa treatments and packages, retail, celebration add-ons, stay extensions, experiences, and new reservations. This is a full-time, non-exempt hourly role with evening, weekend, holiday, and event availability requirements. Compensation includes an hourly base, a team commission pool, and a guest-satisfaction (NPS) incentive. The role is onsite in Whitwell, Tennessee.

Requirements

Must be at least 18 years old, or 21 or older where alcohol service applies.
Must be authorized to work in the United States.
Must be able to work onsite in Whitwell, Tennessee.
Comfort discussing pricing and confidently asking for the sale is required.
Strong communication skills and accuracy under pressure are required.
Comfort learning ClickUp and other Company systems is required.
Must have a valid driver’s license and an insurable driving record.
Must have an alcohol-server permit or be able to obtain one.
Must be able to stand and walk for extended periods and occasionally lift up to 50 pounds.

Nice To Haves

Guest-facing hospitality, spa, retail, or sales experience is preferred.

Responsibilities

Deliver polished guest arrivals, orientations, and departures at the Front Desk.
Manage guest intake, scheduling, and provider coordination in the Wellness Haven.
Host and work Happy Hour and property events, including responsible alcohol service.
Recommend and close rebookings, spa services, retail, experiences, stay extensions, and new reservations.
Process payments and maintain accurate guest notes, intake details, and handoffs in Company systems.
Coordinate with Spa, Housekeeping, Maintenance, and onsite leadership to resolve guest requests and escalate issues when needed.
Maintain a calm, luxury-ready environment at the Front Desk and in the Wellness Haven.