Guest Experience & Sales Associate

Bolt Farm Treehouse•Whitwell, TN

5d•Onsite

About The Position

BOLT FARM is hiring a Guest Experience & Sales Associate to provide warm, polished hospitality and relationship-based sales at its romantic luxury retreat in Whitwell, Tennessee. The role is cross-trained across the Front Desk and Wellness Haven, with assignments to either area or both during a shift according to business needs. Associates build trust with guests, understand what they value, recommend relevant services and experiences, ask for the sale, and accurately record information for teammates. The position includes hosting Happy Hour, a key opportunity to build rapport and invite guests to rebook, as well as recommending rebookings, spa treatments and packages, retail, celebration add-ons, stay extensions, and new reservations. This is a full-time, non-exempt hourly role requiring evening, weekend, holiday, and event availability. Compensation includes an hourly base, a team commission pool, and a guest-satisfaction (NPS) incentive.

Requirements

Be at least 18 years old, or 21 or older where alcohol service applies.
Be authorized to work in the United States.
Be able to work onsite in Whitwell, Tennessee.
Be comfortable discussing pricing and confidently asking for the sale.
Have strong communication skills and accuracy under pressure.
Be comfortable learning ClickUp and other Company systems.
Have a valid driver's license and an insurable driving record.
Have an alcohol-server permit or be able to obtain one.
Be able to stand and walk for extended periods and occasionally lift up to 50 pounds.

Nice To Haves

Guest-facing hospitality, spa, retail, or sales experience.

Responsibilities

Deliver polished guest arrivals, orientations, and departures at the Front Desk.
Manage guest intake, scheduling, and provider coordination in the Wellness Haven.
Host and work Happy Hour and property events, including responsible alcohol service.
Recommend and close rebookings, spa services, retail sales, experiences, stay extensions, and new reservations.
Process payments and accurately maintain guest notes, intake details, and handoffs in Company systems.
Coordinate with Spa, Housekeeping, Maintenance, and onsite leadership to resolve guest requests and escalate issues when needed.
Maintain a calm, luxury-ready environment at the Front Desk and in the Wellness Haven.