Seasonal Guest Experience Host- Commercial (END DATE JANUARY 9TH 2027)

Madame Tussauds • New York, NY

9d • $18 - $18 • Onsite

About The Position

The Commercial Guest Experience Host at Madame Tussauds New York delivers retail service and helps create memorable guest experiences. The role involves engaging visitors, recommending merchandise, experiences, and upgrades, and supporting sales goals. Hosts help guests select souvenirs, maintain attractive and organized displays, replenish stock, and keep the retail space clean and guest-ready. They collaborate with colleagues across the attraction and may be cross-trained to support Admissions, Food & Beverage, and Guest Operations based on business needs. The position requires following operational, health, safety, and cash-handling procedures. The stated end date is January 9, 2027. Pay is USD $17.50 per hour.

Requirements

• Must be at least 18 years of age.
• Friendly, engaging, and confident when speaking with guests.
• Passionate about retail, sales, and customer service.
• Comfortable recommending products and driving commercial results.
• Positive, proactive, and solution-oriented.
• Strong team player who can work in a fast-paced environment.
• Flexible and able to work days, nights, weekends, holidays, and special events.
• Great communication, listening, and interpersonal skills.
• Self-motivated and able to work independently or with a team.

Nice To Haves

• Previous retail, sales, or commercial experience is preferred.
• 6–12 months of experience in attractions, entertainment, or customer service is a bonus.
• Holiday availability is a plus.

Responsibilities

• Deliver exceptional guest service and create memorable retail interactions.
• Engage guests, understand their interests, and recommend relevant products, experiences, and upgrades.
• Promote retail merchandise, special offers, and add-on experiences while helping the team achieve sales goals.
• Help guests find souvenirs, gifts, and keepsakes.
• Maintain product displays, replenish stock, and keep the retail space clean, organized, and guest-ready.
• Collaborate with team members across the attraction to support a seamless guest experience.
• Be flexible and support other operational areas as needed, including potential cross-training in Admissions, Food & Beverage, and Guest Operations.
• Follow operational, health, safety, and cash-handling procedures.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Free entry to Merlin attractions for the employee, family, and friends through the Merlin Magic Pass.
• Recognition programs and rewards.
• Company-matched 401(k) savings plan.
• Tuition assistance and reimbursement.
• Growth, development, and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed